Excerpted from an article originally published in the Newark Star Ledger. As an intensive care physician during the coronavirus pandemic, my most impactful moments have occurred while holding a phone. Health care visitor restriction has fundamentally changed the way physicians and nurses communicate with families. After spending weeks caring for critically ill patients, I realized that while medical updates are helpful, families are most desperate to see and be near their loved ones. Sitting in the void of their living rooms, families lose the context and reassurance they would typically gain by being at the bedside of loved ones in the…